Redmine (1.3) is down
16 May 2016 in Redmine
Recently our redmine issue tracker stopped working responding with internal server error 500.
The log file in /var/log/redmine/default/production.log
was showing errors like this:
Status: 500 Internal Server Error
private method `split' called for nil:NilClass
After a google search, the solution found on the redmine forum:
For some reason, the issue seems to be caused by a passenger security update from the debian-lts team
on the libapache2-mod-passenger
package, so I have to rollback:
# downgrade package
aptitude install libapache2-mod-passenger=2.2.11debian-2
# and pin it via
aptitude hold libapache2-mod-passenger
# or
apt-mark hold libapache2-mod-passenger